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What should I do if Quill won't recognize a student's correct response?
What should I do if Quill won't recognize a student's correct response?

Learn how to troubleshoot when Quill doesn't recognize correct responses.

Updated over a week ago

When students submit responses on Quill's independent-practice activities (Quill Grammar, Quill Connect, Quill Proofreader, and Quill Reading for Evidence), they receive instantaneous targeted feedback. This feedback addresses whether or not the student correctly uses the writing skills relevant to the activity and other writing skills, such as spelling, punctuation, capitalization, and spacing in the responses that students submit.

If students receive feedback that their response is incorrect even though they believe that the response that they submitted is correct, please ask students to ensure their usage of the writing skills relevant to the activity and other writing skills, such as spelling, punctuation, capitalization, and spacing is correct. Students' responses need to correctly use the writing skills relevant to the activity and other writing skills, such as spelling, punctuation, capitalization, and spacing in order to be considered correct. For example, if there are additional spaces at the beginning or end of a response or more than one space between words, Quill will provide feedback that the response is incorrect.

If students have ensured their usage of the writing skills relevant to the activity and other writing skills, such as spelling, punctuation, capitalization, and spacing, is correct, please email support@quill.org with the information below.

  • The Quill username of the student who is receiving incorrect feedback

  • The name of the activity that the student was completing when they received incorrect feedback

  • The copy of the prompt in the activity that the student was completing when they received incorrect feedback

  • The response that the student submitted when they received incorrect feedback


Have more questions?

Please feel free to send a message to the Quill team using the green message bubble on the bottom right corner of the screen or email us at support@quill.org.

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