If your students have duplicate accounts, merging these duplicate accounts reduces confusion by ensuring that each of your student's activity data is consolidated in one account and that each student has only one method to log in to their account.
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How to determine if a student has duplicate accounts
Typically, there are two scenarios that suggest that a student may have duplicate accounts.
If a student reports that they cannot see an activity that has been assigned to them, then they may have duplicate accounts.
If a student reports that they have completed an activity, but their activity data is not showing up in the data reports, then they may have duplicate accounts.
If you believe that your students have duplicate accounts, the first place to look is the My Classes page.
Click on the class in which the student who may have duplicate accounts is rostered and look in the Students section for this class
In the Students section, you will see a list of the students who are rostered in this class, and for each student, you will see either Username, Google, Clever, or Canvas listed in the Log-in Method column, which indicates the method that the student signed up for their account.
How to merge duplicate accounts
To merge duplicate accounts, navigate to the My Classes page and click on the class in which the student whose duplicate accounts you would like to merge is rostered.
In the Students section for this class, you will see a list of the students who are rostered in this class.
Find the student who has duplicate Quill accounts and click the ellipsis button in the Actions column to the far right of the student's name.
Then, click the Merge accounts option in the dropdown menu that appears.
In the form that subsequently appears, select the primary account (i.e. the account into which the other account will be merged) and the account to merge (i.e. the account that will be merged).
Check the boxes next to the I understand... statements and click the Merge accounts section.
Clicking the Merge accounts button will successfully merge the student's duplicate accounts. To determine the method that the student should use to log in to their account, look in the Log-in Method column field for that student. You will see either Username, Google, Clever, or Canvas listed in the Log-in Method column.
Frequently Asked Questions
How do I merge duplicate classes?
Have more questions?
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